Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide when creating an account, including your name, email address, phone number, and organization name. When you create events, we collect event details, pricing information, and venue data. For attendees, we collect registration information as specified by the event organizer.

2. How We Use Your Information

  • Provide, operate, and maintain the TicketsFarm platform
  • Process ticket transactions and deliver tickets via Email and WhatsApp
  • Send event-related notifications and updates
  • Improve our services and user experience
  • Communicate about account activity and support requests
  • Comply with legal obligations

3. Data Storage & Security

Your data is stored securely on Amazon Web Services (AWS) infrastructure with encryption at rest and in transit. We implement industry-standard security measures including JWT-based authentication, secure cookie handling, and API key protection.

4. Third-Party Services

  • Amazon Web Services (AWS) — Data storage, email delivery, message queuing
  • WhatsApp Business API — Ticket delivery via WhatsApp
  • Cashfree — Payment processing
  • Google reCAPTCHA — Bot protection

5. Cookies

We use essential cookies to maintain user sessions and authentication tokens. We do not use tracking or advertising cookies.

6. Data Sharing

We do not sell your personal data. We share data only with event organizers (attendee data for their events), payment processors, when required by law, or to protect our rights.

7. Your Rights

  • Access your personal data stored on our platform
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Opt out of non-essential communications

To exercise these rights, contact us at admin@ticketsfarm.com.

8. Data Retention

We retain your data for as long as your account is active. Event and ticket data is retained for a reasonable period after event completion. You may request deletion at any time.

9. Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact

For privacy-related inquiries, contact us at admin@ticketsfarm.com.